Cancellation policy

Your appointments are very important to our Design Me Salon team professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.  Here is our general breakdown of cancellation fees:

Any cancellations more than 7 days in advance will be offered a full refund of the booking fee. Cancellations 7 day to 24 hours prior to appointment will be allowed to use the booking fee for a future appointment. Any cancellations within 24 hours of appointment will lose the booking fee. Fee for Haircuts is $30.00, any other service is $80.00. 

Late/Tardy Policy

  We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.  After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!  Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!

Guarantee Services

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact us within 7 days of your appointment so that we may schedule you to have your services corrected free of charge with the same team member.  Any issues reported longer than 7 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis. While we make every effort to remedy any dissatisfaction we are not able to offer any refunds.

Guarantee Products

Just as we want you to be satisfied with your hair we want you to be happy with the products you are using.  We will gladly accept returns for exchange or store credit on any unopened products within 14 days from purchase.  For hygienic reasons, brushes, combs and appliances (hair dryers, curling irons etc.) are not eligible to be returned.